The third vertex represents
Customer Service Orientation that establishes people handling skills with poise
and grace as also fine tunes the importance of a customer and his needs. Krea's
modules include the Components of Customer Service, Customer Service skills,
the Cardinal Principles, Imperatives like Active Listening and Questioning
Techniques, Customer Satisfaction Behaviour Patterns, Customer Retention and
Building Styles amongst others.
Who could benefit…
This product is designed to reach out to Corporate houses, Retail Houses/
Units, BPO's/ KPO's, government organizations like CRPF, Airport/Airline Staff,
Hotels, Railways, Police, Municipal Corporation, Administration Staff of
Colleges, Schools and Hospitals, CSRs of Malls, Food Outlets etc. that directly
deal with people and problem solving or query handling.