The third vertex represents Customer Service Orientation that establishes people handling skills with poise and grace as also fine tunes the importance of a customer and his needs. Krea's modules include the Components of Customer Service, Customer Service skills, the Cardinal Principles, Imperatives like Active Listening and Questioning Techniques, Customer Satisfaction Behaviour Patterns, Customer Retention and Building Styles amongst others.

Who could benefit… 
This product is designed to reach out to Corporate houses, Retail Houses/ Units, BPO's/ KPO's, government organizations like CRPF, Airport/Airline Staff, Hotels, Railways, Police, Municipal Corporation, Administration Staff of Colleges, Schools and Hospitals, CSRs of Malls, Food Outlets etc. that directly deal with people and problem solving or query handling.